Reporting a complaint - Online form

Our goal is to provide you with the highest possible quality of service. If, however, you are not satisfied with any aspect of our service, there are several ways in which we may assist you:

1.Reporting a complaint to Alma Europe Ltd

You may report your complaint in writing by posting a complaint’s form accessible via Alma’s website  or sending an email with below details to the following email address:

The complaint shall reference your contact details (incl. email), account number, bank details and include a description of the facts and the reason of the complaint.